Terms of service.

Welcome to Crumuffin! By accessing our website or placing an order, you agree to comply with these Terms and Conditions. Please read the following terms carefully before using our services.

1. Acceptance of Terms

By using our website and placing an order, you accept and agree to these Terms and Conditions. Your use of our site or services implies acceptance of all terms outlined below.

2. Order Placement and Payment

  • Payment Methods: We accept credit card payments and bank transfers, with credit cards being the preferred method.

  • Payment Terms: Full payment is required upfront for all orders to confirm your booking.

3. Pricing and Fees

  • Pricing: All prices listed on our website are final and include applicable fees. Should there be any pricing updates, these will be reflected on the site, and customers will be notified prior to order confirmation.

  • Delivery Fees: Please refer to our Delivery Policy for details on delivery areas and applicable fees.

4. Cancellation and Refund Policy

  • Cancellation Terms: Cancellations must be made at least 24 hours in advance of the scheduled delivery. Orders canceled within this timeframe will receive a full refund.

  • No Refund After Cut-Off: Cancellations made less than 24 hours before the delivery time are non-refundable.

5. Product Descriptions and Availability

  • Product Descriptions: Crumuffin strives to provide accurate descriptions and photos of our products; however, minor variations in appearance may occur.

  • Availability: All items are subject to availability. For large or custom orders, availability may vary, and we will work with you to ensure the best outcome.

6. Delivery Terms

Please refer to our Delivery Policy for detailed information on our delivery coverage areas, fees, and guidelines regarding delivery timeframes and special delivery requests.

7. Limitation of Liability

Crumuffin is not liable for:

  • Minor delays in delivery due to circumstances beyond our control

  • Customer dissatisfaction due to minor variations in product appearance

  • Errors or issues that occur unless a significant error was made on our part We strive to ensure the highest quality of service and product, and any major concerns will be addressed with appropriate action.

8. Intellectual Property

All content on our website, including text, images, logos, and other assets, are the property of Crumuffin. Unauthorized use or reproduction of our content is strictly prohibited.

9. Privacy and Data Use

For information on how we collect, use, and protect your data, please review our Privacy Policy.

10. Changes to Terms

Crumuffin reserves the right to update these Terms and Conditions at any time. Any changes will take effect immediately upon posting on our website. We encourage customers to review our terms periodically for updates.

11. Contact Information

For any questions regarding these Terms and Conditions, please refer to our Contact Us section or reach out to us via:

Delivery Policy.

Our Delivery Policy outlines our commitment to ensuring your Crumuffin orders reach you fresh and on time. Please review the information below to understand our delivery terms and conditions.

Delivery Coverage Area

We deliver to Perth CBD and Northern Suburbs at no additional charge. For locations outside these zones, a delivery fee of $20 applies within the Perth Metro Area. Unfortunately, we do not deliver outside the Perth Metro Area.

Delivery Fees

Delivery is free for Perth CBD and Northern Suburbs. A flat fee of $20 will be charged for deliveries outside these zones within the Perth Metro Area. Please contact us if you have specific delivery inquiries.

Delivery Timeframe

Orders must be placed at least 24 hours prior to the desired delivery date and time. We deliver Monday through Friday only, and next-day delivery orders must be placed by 2 PM the previous day.

Special Event Deliveries

We understand that certain events may require a more specific delivery timeframe. We offer flexible delivery options to meet your event needs; please discuss these details with us when placing your order or contact us directly.

Minimum Order Requirement

Our minimum order requirement is one tray of 12 muffins. This applies to all orders, including standard and corporate catering orders.

Order Confirmation

Once your order is placed, you will receive a confirmation email outlining your order details. As we provide local delivery only, there are no tracking updates required.

Cancellation and Rescheduling Policy

Cancellations must be made at least 24 hours prior to the scheduled delivery time. If a cancellation is requested less than 24 hours before delivery, the full order amount will be charged, and no refund will be provided.

Delivery Issues

If no one is available to receive the delivery at the agreed time and location, we will attempt to contact you by phone. If we cannot reach you, we will leave the order in a safe spot if previously arranged. For missed deliveries, we can arrange a re-delivery for an additional fee or coordinate pick-up from a designated location. Please contact us promptly if you experience any issues with your order upon delivery.

Contact Information

For any questions, delivery inquiries, or to arrange special requests, please refer to the Contact Us section on our website or reach out directly via phone or email.