Privacy policy.

This Privacy Policy outlines our commitment to safeguarding the privacy of personal information provided to us or collected by us online, including through our website (Site). In this Privacy Policy, "we," "us," or "our" refers to Crumuffin.

1. Personal Information We Collect

The types of personal information we may collect include:

  • Your name and contact details (email address, phone number, delivery address)

  • Order details and preferences related to your Crumuffin purchases

  • Information about your use of our Site, including through the use of cookies, browsing behavior, and analytics data such as session duration and pages visited

  • Delivery address details for order fulfillment purposes

  • Additional personal information you provide directly to us, such as through customer surveys or inquiries

We collect this information directly from you and, in some cases, from third parties (such as analytics services) to understand how our Site is used.

2. Collection and Use of Personal Information

We may collect, hold, use, and disclose personal information for the following purposes:

  • To enable you to access and use our Site, order services, and manage delivery

  • To contact and communicate with you for customer support and inquiries

  • For marketing and promotional purposes, including sending you information about our products and any promotional offers (with your consent)

  • For analytics, market research, and business improvement, including to operate, optimize, and improve our Site’s functionality

  • To comply with our legal obligations and resolve any disputes that may arise

3. Disclosure of Personal Information to Third Parties

We may disclose personal information to:

  • Third-party service providers, including payment processors, web hosting and server providers, and analytics providers, who assist us in operating our Site and providing services

  • Our employees and contractors as needed to provide customer service and fulfill orders

  • Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law

Some of these third parties may be located outside of Australia. By providing us with your personal information, you consent to the disclosure of your information to such third parties.

4. Your Rights and Choices

  • Consent and Choice: By providing personal information to us, you consent to our collection, use, and disclosure in accordance with this Privacy Policy. You may choose not to provide certain information; however, this may limit your use of our Site.

  • Access and Correction: You may request access to the personal information we hold about you. If you believe any information we hold is inaccurate or outdated, please contact us to make corrections.

  • Marketing and Opt-Out: If you consent to receive marketing emails, you can opt out at any time by contacting us or using the unsubscribe link in our emails.

  • Complaints: If you believe we have breached the Australian Privacy Principles, contact us to resolve the issue.

5. Security of Personal Information

We are committed to ensuring the security of the personal information we collect. We use physical, electronic, and managerial procedures to safeguard your data and protect it from unauthorized access, modification, or disclosure. However, no method of transmission over the internet is fully secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies on our Site to collect analytics data and understand how our website is used. Cookies are text files stored in your browser to track browsing behavior and preferences. We do not use cookies for retargeting or personalized advertising. You can manage cookies in your browser settings.

7. Data Retention

We retain personal information only as long as it is necessary for business purposes, including fulfilling orders, record-keeping, and complying with legal obligations. Once no longer needed, we take steps to securely delete or de-identify your information.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our Site, and we encourage you to review this Policy regularly to stay informed.

Contact Us For any questions, concerns, or requests